Privacy Policy

A legal disclaimer

Last Updated: 05.02.2026

EK Supportive Space respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and share your information when you use our services, visit our website, or communicate with us.

This policy complies with the UK Data Protection Act 2018 and the UK GDPR and reflects best practice under global privacy standards.

1. Data We Collect

We may collect the following personal information:

Contact information: name, email address, phone number, postal address.
Service-related information: notes regarding the support you request, preferences, session bookings, and communication records.
Technical information: IP address, browser type, device information, and website usage data.

We do not collect sensitive personal data beyond what is necessary to provide counselling-informed support and practical services. Sensitive information shared during sessions or support is treated with strict confidentiality.

2. How We Use Your Data

We use your information to:

Provide and manage the services you request.
Communicate with you about bookings, appointments, or queries.
Ensure your safety and wellbeing, including compliance with safeguarding obligations.
Improve and personalise our services.
Comply with legal obligations and professional guidance (e.g., BACP ethical standards).

We do not use your data for marketing without your explicit consent.

3. Legal Basis for Processing

We process your data under the following lawful bases:

Contractual necessity – to provide the services you request.
Legal obligations – e.g., safeguarding, record-keeping requirements.
Legitimate interests – to improve services and maintain a safe, confidential environment.
Consent – where you opt in to receive newsletters, updates, or promotional information.

4. How We Store and Protect Your Data

Personal data is stored securely, either electronically on password-protected systems or in locked physical records.
We limit access to your information to staff and supervisors only where necessary for service delivery or legal compliance.
We retain personal information only as long as necessary to provide services, meet professional obligations, or comply with legal requirements.

5. Sharing Your Information

We will never sell your personal data. We may share information only:

With supervisors and other professional colleagues involved in your support, for ethical and reflective practice.
Where required by law, e.g., safeguarding concerns or court orders.
With IT or service providers under strict confidentiality agreements for administrative purposes.

6. Your Rights

You have the right to:

Access the personal data we hold about you.
Request correction of inaccurate or incomplete information.
Request erasure of personal data, where lawful.
Restrict or object to certain processing of your data.
Withdraw consent at any time (without affecting services already provided).
Lodge a complaint with a supervisory authority, such as the UK Information Commissioner’s Office (ICO).

7. Cookies and Website Analytics

Our website may use cookies or analytics tools to monitor usage and improve your experience. These do not identify individual users and do not collect sensitive personal data. You can disable cookies in your browser settings.

8. Minors and Vulnerable Individuals

Our services are primarily aimed at adults. For clients under 18 or vulnerable adults, we follow BACP safeguarding guidance and may collect limited information with parental or guardian consent, or as required for safety and wellbeing.

9. International Transfers

Where applicable, we ensure that any personal data transferred outside the UK or European Economic Area (EEA) is done so in compliance with GDPR and other relevant data protection laws.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website. Significant changes will be communicated to clients directly where relevant.